At Tellus Biocare, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds
- Return requests must be made within 5 days of receiving your order.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase is required for all refund requests.
Non-Refundable Items
- Opened or used products.
- Items purchased on sale or with promotional discounts.
How to Request a Refund
- Contact Us at sales@tellusbiocare.com with your order details and reason for the refund request.
- Our team will review your request and provide return instructions if eligible.
- Once we receive and inspect the returned item, we will credited your refund to the original payment method within 5-7 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 5 days of delivery with photos of the issue. Replacement will be delivered within 7 days to end coustomer.
Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or payment provider. If the issue persists, contact us at sales@tellusbiocare.com.
For any questions, feel free to reach out to our customer support team.